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At SpyGlass Service we have In house, Hosted, On Shore, Near Shore, and Off Shore Operations and Support Services
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Help / Service Desk
URtrackerTM is a web-based support system that offers a complete and cost-effective solution for information managment and
tracking. With its scalable architecture, URtrackerTM utilizes a set of internet/intranet applications and protocols to
deliver a fully integrated support solution for you, your staff and your customers.
UR' Tracker
URtrackerTM allows technical support teams to define a flexible and effective workflow process for resolving customer call and
technical support issues. Customer information, problem description, Technical notes, progress status and other properties
are dynamically tracked and managed to ensure every issue is properly assigned and quickly resolved.
URtrackerTM enables customers to submit an issue by phone, email or web browser. Using the browser-based Systems Helpdesk
system gives customers the ability to check issue status, review past requests and search for problem resolutions using the
knowledge base.
URtracker offers internet/intranet customer issue management solutions.
URtrackerTM is ideal for any size office looking to streamline their technical support efforts. URtracker will help centralize
customer issues and information management as well as establish a base to build a business resumption plan from.
The prime reasons for using any helpdesk solution are to save time and to provide great service to your end-users.
Traditional client/server solutions take months to install and configure and can cost thousands of dollars in software and
hardware. That is time and money that could be better spent solving problems and servicing your end-users.
URtrackerTM was created for the web from the ground up. It takes advantage of all of the benefits of the Internet. Users can
use their favorite web browser to access the system, with no client software to install, learn or maintain.
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