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At SpyGlass Service we have In house, Hosted, On Shore, Near Shore, and Off Shore Operations and Support Services
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Automation
Minimize the need for operational and helpdesk staff from monitoring Network Management Systems GREEN light RED light
situations. Where staff is monotonously waiting for a network management systems GREEN displays to turn RED notifying staff
to begin step by step run book or predefined process and procedures to begin problem resolutions.
In turn use you operational run books and procedure to define what takes need to occur and have our strategic alliances
develop code around those same run books and procedure so when a GREEN light RED light situation occurs Digital Employees
can be launched to run the same task several hundreds of times in seconds correcting the problem when a defined procedure
would solve the issue.
Clients have seen the benefits of automating receptive task that people preform on a regular basis. By automating
respective task employees are freed from routine support tasks freeing their time to focus on higher level more human
interactive issues. In addition, when errors are being made my people Digital Employees only perform the task that Subject
Matter Experts have defined minimizing downtime and revenue losses.
What are Digital Employees?
Digital Employees are utilized to eliminate repetitive tasks and increase the productivity of your workforce. Digital
Employees allow the people to focus on their core competency by automating the repetitive tasks your people do, the same
way they do it, using the same applications and data. As a result, organizations free up valuable resources from these
repetitive tasks and allow them to focus on tasks that require human interaction and skills.
It's an essential and focused addition to the workforce - the more tasks the better.
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